In today’s fast-moving digital workplace, downtime isn’t just inconvenient—it’s expensive. That’s why remote technical support has become a lifeline for businesses of all sizes. Whether you’re working from a home office, a satellite branch, or a busy main office, you need fast and secure access to tech help.
At TechGN, we utilize and recommend several powerful remote support tools that enable us to diagnose and resolve issues, guide users, install software, and enhance security—all without requiring us to set foot in your building. This blog post breaks down the best tools in our arsenal, why we use them, and how they help us serve you better.
Why Remote Technical Support Tools Matter
Remote support tools allow IT technicians to access your device or server from anywhere in the world—safely and securely. These tools are vital for:
- Fixing software problems
- Diagnosing hardware issues
- Assisting with system updates
- Helping users with app errors
- Managing networks remotely
- Providing routine maintenance
Utilizing the right tools enables TechGN to provide real-time support, enhance response times, and reduce costs for our clients.
What Makes a Great Remote Support Tool?
When choosing our go-to tools, we look for:
- End-to-end encryption for secure connections
- Cross-platform compatibility (Windows, Mac, Linux, mobile)
- Fast connection speed
- File transfer capabilities
- Session recording and logging
- Multi-user collaboration features
- Scalability to support both small businesses and growing teams
Here’s a look at the tools we use—and why we love them.
1. TeamViewer
What it does:
TeamViewer is one of the most widely used remote desktop applications. It allows TechGN technicians to connect to a client’s computer to fix issues, install software, and guide users through technical problems.
Why do we use it?
- Easy to install and use for end users
- Excellent for quick, one-time sessions
- Strong security (AES 256-bit encryption)
- Mobile device support
Best for:
Quick, on-demand support where no prior setup is needed. Ideal for users needing immediate troubleshooting help.
2. AnyDesk
What it does:
AnyDesk is a lightweight remote desktop app known for its speed and simplicity. It’s especially useful for remote desktop control, file transfer, and remote printing.
Why do we use it?
- Super-fast response time, even on slow networks
- Lightweight installation (under 5MB)
- Can run in portable mode (no install required)
- Secure TLS 1.2 encryption
Best for:
Quick support with low bandwidth and small business environments needing reliable, fast access.
3. Splashtop
What it does:
Splashtop offers business-grade remote support and access tools. It’s built for IT professionals and offers both unattended and attended access.
Why do we use it?
- High performance with 4K streaming quality
- Multi-monitor support
- Affordable for businesses with multiple devices
- Great for managing remote teams
Best for:
IT teams who need to manage fleets of computers with different users and devices, especially in education or healthcare.
4. ConnectWise ScreenConnect (formerly ScreenConnect)
What it does:
ConnectWise is a professional IT support platform offering robust tools for help desks and MSPs (managed service providers).
Why do we use it?
- Full integration with ticketing and asset management tools
- Custom branding
- Session auditing and reporting
- Reliable connection even behind firewalls
Best for:
Managed service clients and companies needing detailed session logs, team access, and powerful backend management.
5. Microsoft Quick Assist (for Windows)
What it does:
Quick Assist is built into Windows 10 and 11, allowing a trusted support person to take control of a user’s device remotely.
Why do we use it?
- Pre-installed on Windows PCs
- Easy for users with limited tech skills
- No extra software needed
- Authenticated through Microsoft accounts
Best for:
Quick, one-time support for Windows users who don’t want to download third-party apps.
6. Zoom or Microsoft Teams (for Screen Sharing Help)
What it does:
While these are not traditional IT support tools, screen sharing in Zoom or Teams is excellent for visually guiding users through tasks.
Why do we use it?
- Users are already familiar with these tools
- Ideal for walkthroughs and tech training
- Great for remote onboarding or software demos
Best for:
Collaborative support, user training, and system configuration over a video call.
Bonus Tools We Integrate with Remote Support
Besides remote desktop tools, we also rely on:
- NinjaOne or Datto RMM – for endpoint monitoring and patch management
- Bitdefender GravityZone – to ensure remote devices are protected from threats
- Dropbox/Google Drive/OneDrive – for secure file sharing when needed during support sessions
- IT Glue – for fast documentation access and troubleshooting guides
Remote Support Use Cases We Handle at TechGN
These tools allow us to help with a wide variety of issues, including:
- Software Installation: Installing or updating apps and drivers
- Security Checks: Running malware scans and updating antivirus software
- Backup Configuration: Setting up or restoring cloud backups
- Network Support: Diagnosing internet connectivity or VPN issues
- User Training: Teaching employees how to use new tools and systems
- Routine Maintenance: Clearing junk files, updating systems, and improving performance
What Makes TechGN’s Remote Support Different?
At TechGN, we do more than just fix problems. We build partnerships by:
- Offering flexible support options—hourly, contract-based, or managed IT
- Responding fast with a remote-first approach
- Using only secure, enterprise-grade support tools
- Providing step-by-step user education during sessions
- Keeping you updated with support ticket tracking and reports
Our goal is to make IT support seamless, so your business stays online, efficient, and focused on growth.
Whether you’re dealing with a printer issue, need to install a critical app, or want someone to walk your team through cloud file access, remote support tools are your digital lifeline.
By choosing the right tools—and the right partner—you can ensure help is never more than a click away. At TechGN, we’ve tested and used the top solutions in real-world environments, and we continue to evolve as technology does.
Ready for Reliable Remote IT Support?
Whether you’re a solo business owner or managing a growing team, TechGN’s remote IT support has your back.
- Fast
- Secure
- Always available
Visit techgn.com/it-support-services to get started with remote support that works for you.
Reviews
Tailoring Solutions
