IT Support
Protect your business and reduce frustration with world-class tech support.
We provide worry-free IT support services to small- and mid-sized businesses across Alaska.
Whether your issue is minor or an unexpected emergency, we are ready to help.
We also provide strategic IT planning, software solutions, and top-of-the-line hardware to help prevent issues in the first place.
We’ll take care of all your IT support needs
Daily Troubleshooting
Keep daily processes running smoothly and apply best practices with help from our experts.
Emergency Response
Work with experts who already know your business with rapid 24/7 response and our 5-step resolution process.
Strategic Planning
Benefit from our decades of experience to plan your IT strategy and anticipate future costs.
Work with a technology support partner who truly has your back.
As a small business based in Fairbanks, Alaska, we provide both remote and on-site services to businesses around the state. Our IT support staff are personable, knowledgeable, and responsive. We’re invested in your success as a business. Our customers benefit from:
- Rapid response times from qualified experts
- Tested methodology for ensuring proper resolutions
- Incident escalation and prioritization
- Expertise in diverse software and hardware solutions
- Routine maintenance and remote management to prevent issues
Ensure your business needs are met with a custom service level agreement
Top-Tier Support
We will work with you to create a service level agreement so you know exactly what to expect for IT issues such as network outages, response times, incident classification, and more. This will be tailored to the needs, size, and goals of your company, ensuring things run smoothly and cost-effectively. With certifications in SCADA security architecture, CISCO networking, and more, we have the industry-specific expertise needed to understand your priorities.
Software & Hardware Troubleshooting
Although critical outages require immediate attention, most of the tech issues your business deals with are more mundane. Tech GN provides support and troubleshooting for all your tech issues, whether you have a question about your email suite or want help with troublesome hardware. Our regular help desk is open Monday through Friday, 8 a.m. to 5 p.m. Alaska Time. And no matter how minor your issue is, you’ll still talk to a qualified expert who’s familiar with your business.
24/7 emergency support for unexpected failures
Some problems simply can’t wait. If your business has a critical technology failure, Tech GN will provide emergency support 24 hours a day, 7 days a week. And because we’re a small team of qualified experts, you won’t waste time talking to someone who doesn’t understand your business or your technology. Our 5-step resolution process will help solve your outage as quickly as possible.
IT strategic planning
We believe in proactively helping our customers improve their tech while reducing long-term costs. A key way to help with this is IT strategic planning. We can work with you to create a living document that will help you anticipate hardware expenses, reduce problems from aging technologies, and proactively maintain your technology solutions. With our over 50 years of IT experience, we can help you keep things simple, effective, and budget-conscious. And if your business is expecting to grow, we can work with you to prepare solutions to best support that.