Earl Diez

How Artificial Intelligence Is Transforming IT Support in 2026

How Artificial Intelligence Is Transforming IT Support in 2026

When your business phones go down, everything stops, sales, support, internal operations. That’s why small and mid-sized businesses (SMBs) using Voice over IP (VoIP) need more than just a reliable provider, they need a VoIP disaster recovery plan. Whether it’s a power outage, ISP failure, natural disaster, or cyberattack, downtime happens. Without a plan in

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Post‑holiday cyber threats

Post‑Holiday Cyber Threats: What Scammers Do After the Holidays (and How SMBs Can Stay Protected)

For many businesses, the holidays mark the end of a busy season. Orders slow down, inboxes quiet, and teams return from vacation ready to start the new year strong. Unfortunately, cybercriminals don’t take a break, they simply change tactics. In fact, January and February are prime months for cyber scams, especially against small and mid-sized

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VoIP disaster recovery

VoIP Disaster Recovery Planning: How to Keep Business Communication Alive During Outages

When your business phones go down, everything stops, sales, support, internal operations. That’s why small and mid-sized businesses (SMBs) using Voice over IP (VoIP) need more than just a reliable provider, they need a VoIP disaster recovery plan. Whether it’s a power outage, ISP failure, natural disaster, or cyberattack, downtime happens. Without a plan in

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Holiday Email Security & Remote Work

Holiday Email Security & Remote Work: What SMBs Must Know to Stay Safe

The holidays are a special time,full of celebrations, year-end tasks, and for many businesses, a chance to reconnect or wrap up projects. But this festive period also brings an increased risk: cyber threats, phishing scams, and security lapses, especially when staff work remotely. For small and medium-sized businesses (SMBs), a single mistake can mean data

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Build Your Cyber Resilience Plan Before the Holidays Disrupt Your Business

Build Your Cyber Resilience Plan Before the Holidays Disrupt Your Business

The holiday season is a time for celebration, reflection, and unfortunately an increase in cyber threats, service outages, and technical disruptions. As more people shop online, take time off, and shift to remote work during December and January, small and mid-sized businesses (SMBs) face growing risks to their digital operations. If you’re not already thinking

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Don’t Let Winter Weather Wreck Your Business

Don’t Let Winter Weather Wreck Your Business: IT Preparedness for Storms and Power Outages

As snow piles up and temperatures drop, so do the chances of your systems staying online. For small and mid-sized businesses (SMBs), winter storms and power outages aren’t just a seasonal inconvenience, they’re a threat to business continuity, data security, and communication infrastructure. While holiday shoppers and remote workers cozy up inside, your servers, business

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our Holiday Remote Work Security Checklist

Your Holiday Remote Work Security Checklist: How SMBs Can Stay Protected During the Season

As the year winds down and employees head out for the holidays, some to their homes, others across the country, remote work becomes more common than ever. But while flexible schedules and mobile access are great for morale, they can be risky for security. Increased travel, distracted employees, and unsecured home networks create the perfect

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Stay Cyber Safe This Season

Stay Cyber Safe This Season: 12 Days of Cyber Hygiene for Small Businesses

The holiday season often brings a flurry of activity, not just for shoppers and businesses, but also for cybercriminals. With increased online transactions, remote work, and year-end system updates, small businesses are especially vulnerable to cyberattacks during this time. That’s why TechGN is introducing “12 Days of Cyber Hygiene”, a daily cybersecurity checklist packed with

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DNS and Routing Errors

DNS and Routing Errors: The Hidden Causes Behind Major Website Downtime

In today’s always-online world, your website is your storefront, customer service desk, marketing hub, and more, all rolled into one. So when your site goes down, even for a few minutes, the damage can ripple through your brand reputation, sales, and trust. Surprisingly, many of these outages aren’t caused by hackers or server crashes, but

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