Top-Tier Support
We will work with you to create a service level agreement so you know exactly what to expect for IT issues such as network outages, response times, incident classification, and more. This will be tailored to the needs, size, and goals of your company, ensuring things run smoothly and cost-effectively. With certifications in SCADA security architecture, CISCO networking, and more, we have the industry-specific expertise needed to understand your priorities.
24/7 Emergency Support For Unexpected Failures
Some problems simply can’t wait. If your business has a critical technology failure, Tech GN will provide emergency support 24 hours a day, 7 days a week. And because we’re a small team of qualified experts, you won’t waste time talking to someone who doesn’t understand your business or your technology. Our 5-step resolution process will help solve your outage as quickly as possible.
Software & Hardware Troubleshooting
Although critical outages require immediate attention, most of the tech issues your business deals with are more mundane. Tech GN provides support and troubleshooting for all your tech issues, whether you have a question about your email suite or want help with troublesome hardware. Our regular help desk is open Monday through Friday, 8 a.m. to 5 p.m. Alaska Time. And no matter how minor your issue is, you’ll still talk to a qualified expert who’s familiar with your business.
IT Strategic Planning
We believe in proactively helping our customers improve their tech while reducing long-term costs. A key way to help with this is IT strategic planning. We can work with you to create a living document that will help you anticipate hardware expenses, reduce problems from aging technologies, and proactively maintain your technology solutions. With our over 50 years of IT experience, we can help you keep things simple, effective, and budget-conscious. And if your business is expecting to grow, we can work with you to prepare solutions to best support that.